Like many businesses within the food service industry, Sonic Drive In are working to improve their service on a continuous basis through the use of an online customer satisfaction survey, asking their guests to go online and evaluate a number of different aspects of their visit. Customers are incentivised to go out of their way to provide feedback with the promise of coupon codes for – among other things – snacks and drinks on subsequent visits to Sonic restaurants upon successful completion of an online evaluation.
Participating in the Survey at Talktosonic.com
In an effort to maximise the amount of useful feedback that they receive, Sonic have made the online survey process incredibly streamlined and efficient. Entry requirements are incredibly simple, with the company only asking that you have access to the following:
- An active internet connection.
- A device capable of accessing the internet, such as a laptop, tablet or smartphone.
- A working e-mail address.
- A passable grasp of either the English or Spanish language, as the survey is unfortunately not presently available in any other languages.
- The receipt from your most recent visit to a Sonic restaurant.
With all of the requisite tools collected and ready to go, you’ll want to head to the survey website at http://talktosonic.com. Once the page has loaded, you’ll be asked to select your language and then input the code found at the bottom of your receipt – this is so Sonic can verify that you have actually attended one of their establishments in the past 14 days. With the code inputted, you will be allowed to move on to answering a variety of questions concerning different aspects of your visit. Some of the questions are closed, asking for a numeric rating, whilst others are open and will ask for you type out your own thoughts. Either way, answering the questions as honestly and thoroughly as you can is vital, as it ensures that Sonic are able to improve their service in the future. With the questions answered, you’ll be asked for some basic personal information, before being presented with a coupon code for your next visit. Easy!